Unified conversations
Combine multichannel conversations and manually created leads into customer context.
CONNEXT / Customer relationships
CRM Agent
Turn real conversations into informed action.
Combine real conversations from email, calls, WeCom and WeChat to analyze both customer needs and sales execution. Connect insights to follow-up, re-engagement and alerts, while capturing high-performing practices as reusable business knowledge.
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BUILT AROUND YOUR WORK
Core capabilities
Turn real conversations into informed action.
Customer and sales insight
Assess customer intent, risk and next steps while examining scripts and sales execution.
Insight-triggered workflows
Feed analysis into workflows for follow-up, re-engagement and anomaly alerts.
Capture effective practices
Extract effective sales scripts and conversion paths for the knowledge base and training.
FROM INPUT TO IMPACT
How it works
- 01
Unify conversations
- 02
Analyze
- 03
Recommend
- 04
Trigger workflows
- 05
Capture practices
DESIGNED FOR YOUR BUSINESS
Who it is for
Businesses connecting customer insight, sales-process management and team expertise.
Connect knowledge, action and data.
Start with a defined business task and connect complementary products into a complete workflow. Share your needs to explore an appropriate combination.
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Connected products
LET’S CONNECT
Build a digital workforce around your business.
Start with a real need and connect the right products and workflows.