Complete customer profiles
Combine basic details, conversation history, transactions and behavioral tags.
CONNEXT / Customer relationships
Customer Lifecycle Agent
Extend a transaction into a lasting relationship.
Focus on post-sale relationships by combining conversations, transactions and interactions into a complete customer view. Segment by value, activity and lifecycle, connect dormant-customer reactivation with churn alerts, and retain customer assets within the business.
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BUILT AROUND YOUR WORK
Core capabilities
Extend a transaction into a lasting relationship.
Value and activity segments
Identify VIP, active, dormant and at-risk customers for differentiated engagement.
Lifecycle engagement
Adapt service actions across onboarding, repeat purchase and long-term retention.
Reactivation and analysis
Trigger personalized re-engagement and review retention, customer value and churn factors.
FROM INPUT TO IMPACT
How it works
- 01
Create profiles
- 02
Build insight
- 03
Segment
- 04
Manage lifecycle
- 05
Analyze results
DESIGNED FOR YOUR BUSINESS
Who it is for
Sales and operations teams focused on repeat business, retention and long-term service.
Connect knowledge, action and data.
Start with a defined business task and connect complementary products into a complete workflow. Share your needs to explore an appropriate combination.
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Connected products
LET’S CONNECT
Build a digital workforce around your business.
Start with a real need and connect the right products and workflows.