Multi-account configuration
Set account-specific roles and scripts, control activation independently and reuse configurations.
CONNEXT / Communication & conversion
Douyin Customer Service Agent
Connect every enquiry to the right next step.
Handle Douyin direct messages and comments with agents configured around enterprise knowledge, roles and scripts. Support multiple accounts, intent classification and handoff to human teams for higher-value conversations.
Discuss this product ↗
BUILT AROUND YOUR WORK
Core capabilities
Connect every enquiry to the right next step.
Structured behavior controls
Define roles, sales flows and tone to establish clear service behavior.
Knowledge and intent
Answer with company knowledge, recognize needs and flag high-intent customers.
Service analytics
Review enquiry volume, response rates and conversion indicators to refine operations.
FROM INPUT TO IMPACT
How it works
- 01
Connect account
- 02
Configure role
- 03
Receive enquiries
- 04
Classify intent
- 05
Human follow-up
DESIGNED FOR YOUR BUSINESS
Who it is for
Douyin merchants, brand-account operators and customer service teams.
Connect knowledge, action and data.
Start with a defined business task and connect complementary products into a complete workflow. Share your needs to explore an appropriate combination.
Discuss this product ↗BETTER TOGETHER
Connected products
LET’S CONNECT
Build a digital workforce around your business.
Start with a real need and connect the right products and workflows.